MICROSOFT DYNAMICS CRM ONLINE TRAINING INTRODUCTION:
Microsoft Dynamics CRM online training is intended for professionals to save their time. Our online tutorials by expert faculty of our institute are reliable. Online training from our institute will make you efficient and you will be confident to enter into your profession. You will be encouraged by the amazing results in your profession after you receive an Online Microsoft Dynamics CRM tutorial.
We provide online training, corporate training and online corporate training for Microsoft Dynamics CRM, which greatly helps the corporate professionals and business professionals. The training course has two parts technical and functional.
In addition to providing the latest version of CRM that is of 2011, we also offer training for the previous version of CRM that is 2009. You will be experiencing an excellent updated knowledge with our real time faculty. This Microsoft Dynamics CRM Training is definitely a head away to your future business careers.
MSCRM Basics
- MSCRM Introduction
- MSCRM Architecture, Layers and Technology
- MSCRM Basic Navigations
- Accounts, Contacts , Activities
Sales & Marketing Management
- Lead Management
- Opportunity Management
- Product Management
- Campaign Management
- Marketing List Management
- Quotes, Order, Invoice Management
- Competitors and Goal Management
- Sales Literature and Marketing Materials
Service Management
- Case Management
- Service Management
- Contract Management
- Knowledge Base Article Management
Business Management
- Fiscal Year, Business Closures
- Goal Metrics
- Facilities and Equipment’s
- Queue management (Configuring POP3, SMTP, Gmail)
- Resource Group
- Quota, Sales Territories, Site Management
- Subjects, Connection & Relationship Roles.
Administration
- System Settings, Server Settings
- Business Unit, Security Roles creations.
- Field Security Profiles
- Team, User Creation
- Access and Privileges
- Auto Numbering, Languages Settings
Database Management
- Data Imports
- Data Maps
- Templates of Data Imports
- Duplicate Detection Settings, Rules, Jobs
- Bulk Deletion
Customization& Solutions
- Customization of System Entity, Custom Entity
- Entity Creation, Attribute Creations
- Form Creation, Section, Tabs, I frames,
- Relationship (1:N, N:1, N:N)
- Views creation
- Templates creation (Email, Contract, KB)
- Understanding Solutions
- Import & Export Customization
Document Management
- Document Management
- Share point Document Locations
- Components Management
Report Management
- Dashboard Creations
- Customizing Reports
Import and Exports of Reports
Customizing RDL files with Business Intelligence Studio (Basic)
Goal Management
- Goal Audit Settings
- Entity and Field Audit Settings
- Audit Log Management
- Audit Summary
Workflow Creations
- Process Creations
- Process Triggers, Loops, Branch, Chain
- Process Export, Import and Publish
- Workflow Rules
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