MICROSOFT DYNAMICS CRM ONLINE TRAINING:
Dynamics CRM is a server-client application, which, like Microsoft Share Point, is primarily an IIS-based web application which also supports extensive web services interfaces. Clients access Dynamics CRM either by using a Browser or by a thick client plug-in to Microsoft
Organizations like yours need a CRM software that drives sales and powers selling capabilities, all while increasing productivity and helping your team discover social insights that lead to overall customer success.
MS CRM Basics
MS CRM Introduction
MS CRM Architecture, Layers and Technology
MS CRM Basic Navigations
Accounts, Contacts , Activities
Sales & Marketing Management
Lead Management
Opportunity Management
Product Management
Campaign Management
Marketing List Management
Quotes, Order, Invoice Management
Competitors and Goal Management
Sales Literature and Marketing Materials
Service Management
Case Management
Service Management
Contract Management
Knowledge Base Article Management
Business Management
Fiscal Year, Business Closures
Goal Metrics
Facilities and Equipment’s
Queue management (Configuring POP3, SMTP, Gmail)
Resource Group
Quota, Sales Territories, Site Management
Subjects, Connection & Relationship Roles.
Administration
System Settings, Server Settings
Business Unit, Security Roles creations.
Field Security Profiles
Team, User Creation
Access and Privileges
Auto Numbering, Languages Settings
Database Management
Data Imports
Data Maps
Templates of Data Imports
Duplicate Detection Settings, Rules, Jobs
Bulk Deletion
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